Under the direct supervision of the Head of the ICT Department, the ICT Assistant is in charge of ensuring that all ICT issues and requests received from clients are attended any resolved.
DUTIES AND RESPONSIBILITIES
1. Participates in consultation meetings with the Department or Office Heads to solicit their inputs and specifications for the acquisition or development of computer programs responsive to their needs.
2. Assists in the management and maintenance of the University's integrated computer network.
3. Checks software applications that are pre-loaded in newly acquired computers or installs operating systems of newly purchased desktop or laptop computers, if none was pre-loaded.
4. Conducts random check of personally-owned computers, peripherals, and related
electronic devices brought in by employees and students to ensure their integrity and to prevent the spread of virus
5. Assists in the development, installation, testing, and debugging of required computer software programs for the University's operations
6. Assists in troubleshooting minor software glitches and computer errors; reports all anomalies noticed in software applications to concerned provider to generate redial action.
7. Develops and consolidates reports required by the various departments involving information extraction from the various databases
8. Conducts quarterly physical inspection and spot audit of software installed in all school computers to ensure compliance with copyright and licensing agreements; deletes computer programs and files that have not been authorized for installation.
9. Establishes and maintains inventory database covering school-wide hardware and software assets
10. Implements control tprocedures for the installation of hardware and software to ensure accuracy and compliance with systems policy
11. Acts as software custodian/ librarian by taking physical custody of software applications, drivers, installers, etc. as well as discs particularly those requiring license for local usage
12. Maintains the technical aspects of the University's website
13. Renders user assistance such as:
a. Uploading / downloading files
b. Technical assistance in the use of both developed and acquired software
c. First level technical assistance to users before dispatch of ICT technician
14. Participates in the delivery and administration of computer literacy programs for
employees of the organization
15. Performs other related tasks as may be required by the Head of ICT Department